Curriculum

16 Chapters · 16 Lessons

  1. 1

    Book Preview

    1. Ultimate ITIL® 4 for Scaling ITSM in Enterprises Free preview
  2. 2

    Introduction

    1. (Included in full purchase)

      Introduction

  3. 3

    Chapter 1 : Introduction to Advanced ITIL4 Concepts

    1. (Included in full purchase)

      Introduction to Advanced ITIL4 Concepts

  4. 4

    Chapter 2 : Revisiting ITIL4 Basics

    1. (Included in full purchase)

      Revisiting ITIL4 Basics

  5. 5

    Chapter 3 : ITIL4’s Role in Digital Transformation

    1. (Included in full purchase)

      ITIL4’s Role in Digital Transformation

  6. 6

    Chapter 4 : General Management Practices

    1. (Included in full purchase)

      General Management Practices

  7. 7

    Chapter 5 : Service Management Practices

    1. (Included in full purchase)

      Service Management Practices

  8. 8

    Chapter 6 : Technical Management Practices

    1. (Included in full purchase)

      Technical Management Practices

  9. 9

    Chapter 7 : Integrating ITIL4 with Modern Frameworks

    1. (Included in full purchase)

      Integrating ITIL4 with Modern Frameworks

  10. 10

    Chapter 8 : Scaling ITIL4 in Large Enterprises

    1. (Included in full purchase)

      Scaling ITIL4 in Large Enterprises

  11. 11

    Chapter 9 : Measuring ITIL4 Performance and Value Creation

    1. (Included in full purchase)

      Measuring ITIL4 Performance and Value Creation

  12. 12

    Chapter 10 : Governance and Continual Improvement

    1. (Included in full purchase)

      Governance and Continual Improvement

  13. 13

    Chapter 11 : Emerging Trends and Technologies in ITIL4

    1. (Included in full purchase)

      Emerging Trends and Technologies in ITIL4

  14. 14

    Chapter 12 : Overcoming Challenges in ITIL4 Implementation

    1. (Included in full purchase)

      Overcoming Challenges in ITIL4 Implementation

  15. 15

    Chapter 13 : The Road Ahead for ITIL4 Professionals

    1. (Included in full purchase)

      The Road Ahead for ITIL4 Professionals

  16. 16

    INDEX

    1. (Included in full purchase)

      INDEX

About the course

ITIL® 4 is the foundation for modern, scalable, and value-driven IT Service Management (ITSM). But mastering its true potential requires more than certification. Ultimate ITIL® 4 for Scaling ITSM in Enterprise is your definitive guide to evolving from foundational knowledge to transformational leadership. Whether you're an ITSM practitioner, consultant, or technology leader, this book takes you beyond the basics—deep into the realities of applying ITIL® 4 in today’s hybrid, fast-paced environments shaped by Agile, DevOps, Cloud, and Digital Transformation. You’ll begin with a solid refresh of the core concepts, then advance through ITIL® 4’s critical practices—from governance, risk, and continual improvement to technical integration and enterprise-scale implementation. Along the way, you'll learn to craft scalable workflows, embed KPIs, measure value, align with business outcomes, and build ITSM ecosystems that thrive across geographies and functions. This isn’t just a theory book—it’s a strategic playbook for real-world impact. You’ll close each chapter better equipped to drive operational excellence and future-proof your ITSM capabilities in a digital-first world. If you’re serious about turning ITIL® 4 into a competitive advantage and don’t want to be left behind in the next wave of enterprise transformation, this is the book for you!

About the Author

Sankarsan Biswas is a globally recognized IT Service Management (ITSM) expert, an accredited ITIL Master, and the acclaimed author of Ultimate ITIL® 4 Foundation Certification Guide. With over three decades of distinguished leadership across IT service management, governance, and enterprise transformation, he has made an enduring impact on organizations worldwide. Sankarsan’s deep expertise is backed by a rich career spanning roles in HCL, IBM, and ANZ Grindlays Bank. Over the years, he has successfully driven ITSM transformations, built IT governance frameworks, led critical transitions, and spearheaded global service delivery initiatives across industries. His leadership in developing, implementing, and refining ITIL-based practices, combined with his certifications in COBIT, ISO 20000, ISO 27001, and ISO 22301 standards, reflects a rare blend of strategic vision and practical execution.